Privacy Policy

1. Introduction

Richland Technology (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and company name when you submit a form or contact us.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, browser type, and device information.
• Cookies & Tracking: We use cookies, pixels, and similar technologies (including Google Tag Manager and Google Ads) to analyse traffic and improve our services.

3. How We Use Your Information

• To respond to your enquiries and provide our services.
• To send you relevant communications about our services (only with your consent).
• To improve our website, services, and user experience.
• To analyse website usage and marketing effectiveness.
• To comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. We may share data with trusted third-party service providers who assist us in operating our website and business (e.g., analytics providers, hosting services), subject to confidentiality agreements. We may also disclose information where required by law.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Lead form submissions are retained for up to 24 months unless you request earlier deletion.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at support@richlandltd.com.

7. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

8. Third-Party Services

We use third-party services including Google Analytics, Google Tag Manager, and Google Ads for website analytics and advertising. These services may collect and process data according to their own privacy policies. We encourage you to review their respective policies.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Richland Technology
Level 5 & 6, The Brewery, 5 Central Park Avenue, Sydney 2000
ABN 32 703 043 832
support@richlandltd.com